Terms of Service

Effective Date of these Terms is 01/05/2024.

Before you start using our services/products, we kindly ask you to read and understand the following Terms of Service and Conditions (“Terms”) carefully. These Terms govern your access to and use of the Evolve Matrix website, services, and related products.

1. Overview of Evolve Matrix and its Services

Evolve Matrix is a web design agency specialising in subscription-based services tailored for course creators, coaches, and mentors. We offer comprehensive solutions including web design, marketing and sales funnel building, self-hosted learning management systems, membership platform setup, and virtual summit support.

2. Purpose and Scope of the Terms

Purpose:

The purpose of these Terms of Service and Conditions is to establish a legal agreement between you (referred to as “user,” “you,” or “your”) and Evolve Matrix regarding your access to and use of our services/products.

Scope:

These Terms outline your rights and obligations when using Evolve Matrix and govern our relationship with you. By accessing or using our website or services, you agree to comply with these terms and conditions.

3. Accepting Terms by Users

By accessing or using the Evolve Matrix website and services/products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access or use our website or services. Your continued use of Evolve Matrix constitutes your acceptance of these Terms and any future changes.

We may update these Terms from time to time, and it is your responsibility to review them regularly for any changes. Your continued use of Evolve Matrix after the posting of any changes to these Terms will indicate your acceptance of those changes.

4. Definitions

In these Terms of Service and Conditions (“Terms”), the following definitions shall apply:

Evolve Matrix: Refers to the web design agency and its services/products offered to users.
User: Any individual, business, or entity accessing or using the Evolve Matrix website or services.
Website: The online platform operated by Evolve Matrix, accessible at evolvematrix.com, through which users can access information about services/products and engage with Evolve Matrix.
Services/Products: Refers to the web design, marketing, sales funnel building, online course setup, membership website creation, virtual summit support, and website maintenance services provided by Evolve Matrix.
Terms: These Terms of Service and Conditions govern the use of the Evolve Matrix website and services.
Subscription: A recurring payment arrangement through which users gain access to Evolve Matrix’s services/products for a specified period.
Additional One-Time Charges: Refers to any charges incurred by the user for services or products that are outside the scope of their subscription plan. These charges may include one-time purchases, customisations, or other supplementary services requested by the user beyond the standard subscription offerings.
Content: Any information, data, text, images, graphics, videos, or other materials available on the Evolve Matrix website.
Intellectual Property: Refers to all copyrights, trademarks, patents, trade secrets, and other intellectual property rights associated with Evolve Matrix and its services/products.
Privacy Policy: Refers to the document outlining Evolve Matrix’s practices regarding the collection, use, and protection of user information, accessible at Privacy Policy.
Effective Date: The date on which these Terms come into effect, as indicated at the beginning of the document.
User Account: An account created by a user on the Evolve Matrix website or through a third-party project management software, which may include personal information and login credentials.
Force Majeure: Unforeseeable circumstances or events beyond the control of Evolve Matrix that prevent or delay the performance of its obligations under these Terms.
Governing Law: The applicable laws and regulations governing these Terms, are typically determined based on the location of Evolve Matrix’s headquarters.

5. User Agreement

Eligibility Criteria for Using Evolve Matrix:

Required Age: Users must be at least 18 years old to access and use Evolve Matrix’s services. By accessing the website or using the services, users represent and warrant that they meet this age requirement.

Geographic Restrictions: Access to Evolve Matrix may be restricted based on geographical location. Users are responsible for ensuring compliance with any local laws or regulations that may apply to their use of the website and services.

Accepting Terms:

Binding Agreement: By accessing or using Evolve Matrix’s services, users agree to be bound by these Terms of Service. If users do not agree to these terms, they should refrain from accessing the website or using services.
Methods: Users may indicate their acceptance of the Terms of Service by clicking a checkbox, button, or link that suggests their agreement. Continued use of the website after being presented with the terms also constitutes acceptance.
Not Accepting Terms: Failure to accept the Terms of Service may result in restricted access to certain features or services provided by Evolve Matrix. Users are encouraged to review these terms carefully before accessing the website or using services.

User Responsibilities and Obligations:

Compliance with Laws and Regulations: Users must comply with all applicable laws, regulations, and Evolve Matrix’s policies when using the website or services. Any illegal, fraudulent, or abusive activities are strictly prohibited.
Security of Account Credentials: Users are responsible for maintaining the security and confidentiality of their account credentials and personal information. They should not share their login credentials with others or allow unauthorised access to their account.
Proper Use of Services: Users agree to use Evolve Matrix’s services for lawful purposes only and to refrain from engaging in any activity that may disrupt or interfere with the proper functioning of the website.
Respect for Intellectual Property: Users must respect the intellectual property rights of Evolve Matrix and third parties. Unauthorised use, reproduction, or distribution of copyrighted materials is prohibited.
Following Guidelines: Users must follow any guidelines, community standards, or codes of conduct provided by Evolve Matrix for using its platform. Failure to comply with these guidelines may result in disciplinary action, including suspension or termination of the user’s account.
Consequences of Non-Compliance: Violation of these responsibilities and obligations may result in suspension or termination of the user’s account, as well as legal action if warranted. Evolve Matrix reserves the right to take appropriate action to enforce these terms and protect its platform and users.

6. Services We Offer

Description of Services:

Evolve Matrix offers a range of services tailored to meet the needs of course creators, coaches, and mentors striving to establish a strong online presence. Our primary services include:

Web Design: We specialise in creating visually stunning and user-friendly websites that effectively represent your brand and engage your audience. Our designed websites are tailored to your needs and goals, ensuring a seamless online experience for your visitors.
Marketing and Sales Funnel Building: Our team excels in crafting high-converting marketing and sales funnels that guide potential clients through the buying journey. From initial awareness to final purchase, we optimise each stage of the funnel to maximise conversions and drive more revenue.
Learning Management Platform Setup: We provide full support for setting up self-hosted online learning platforms, ensuring seamless integration with your website and marketing or sales funnel. Whether you’re launching a new online course or rebuilding an existing system, our expertise guarantees a smooth and efficient setup process.
Membership Website: Expand your online presence with our membership website services, delivering exclusive content and resources to your audience. With robust access controls and user-friendly interfaces, we empower you to build a thriving community and generate recurring revenue from memberships.
Virtual Summit Support: Hosting a virtual summit? We’ve got you covered. From designing landing pages and registration forms to managing attendee communication and technical support, we provide end-to-end support to make your virtual summit successful.
Website Maintenance: Keeping your website running smoothly is essential for maintaining a solid online presence. Our website maintenance services ensure that your site remains up-to-date, secure, and optimised for performance. From regular updates to troubleshooting technical issues, we’ve got you covered.

Scope of Services:

Our services are designed to meet the diverse needs of course creators, coaches, and mentors seeking to thrive in the digital landscape. We offer solutions tailored to your goals, with flexible pricing options to suit businesses of all sizes.

Limitations:

While we strive to provide full services to our clients, there are certain limitations and restrictions to be aware of. These may include factors such as service availability, compatibility with third-party software, or specific use cases not covered by our standard service offering. We encourage users to review our service terms and conditions for detailed information on any limitations that may apply.

7. Registration and User Accounts

At Evolve Matrix, we strive to ensure a seamless experience for our users. While there isn’t a traditional registration process for creating user accounts on our platform, users may engage with us and access our services through various actions, such as subscribing to a plan, booking a call, or contacting us for assistance.

When users subscribe to a plan, book a call, or provide information about their business, they may be required to fill in forms to facilitate these processes. These forms are designed to gather the necessary information to better serve our users and tailor our services to their needs.

We take the security and privacy of our users’ information seriously and have implemented measures to safeguard their data under our Privacy Policy.

8. Payments, Fees, and Billing

Payment Terms: Users are required to make payments to access services or products provided by Evolve Matrix. Access to services or products is conditional upon the user’s payment of the specified fees.
Billing Cycles: Users will be billed according to the specified billing cycle, which may be monthly, quarterly, or annually, depending on the service or product selected. Users will only have access to services or products for the duration of the billing cycle for which they have paid.
Payment Method: Evolve Matrix accepts payment via Stripe, a third-party payment processor. Users will be required to provide valid payment information through Stripe to complete transactions for services or products offered by Evolve Matrix.
Fees/Charges: Users may be subject to fees or charges associated with accessing certain services or products provided by Evolve Matrix. These fees or charges will be communicated to users before their incurrence. Users are responsible for reviewing and understanding any applicable fees or charges before making a payment.
Taxes: Users are responsible for any applicable taxes, including but not limited to sales tax, value-added tax (VAT), or goods and services tax (GST), associated with their use of services or products offered by Evolve Matrix.
Refunds: Evolve Matrix does not offer refunds for any paid subscription plans. However, we are committed to ensuring customer satisfaction. Users have the option to cancel their subscription plan after 12 months. In addition, we provide revisions to guarantee the quality of our service.

9. Cancellations and Termination

Cancellation Procedures: Clients can cancel their subscriptions by contacting Evolve Matrix through the designated communication channels provided on the website or by the team.
Refund Policy: Evolve Matrix aims to offer a flexible cancellation policy. Clients should review the terms and conditions of the subscription agreement to understand any cancellation fees or requirements.
Minimum Commitment Period: Due to the absence of setup fees or upfront costs, there is a minimum commitment period of 12 months for each subscription. If a client wishes to cancel before this period, a cancellation fee of $3,500 applies.
Termination by Evolve Matrix: Evolve Matrix reserves the right to terminate user accounts or subscriptions at its discretion, without prior notice, for reasons including but not limited to violation of the Terms of Service, fraudulent activity, or any other conduct deemed inappropriate or harmful to the website or its users.

10. Refund Policy

At Evolve Matrix, we value your satisfaction with our services. Please review the following information regarding our refund policy:

Refund Eligibility:

Refunds are not available for subscription plans. We do not offer refunds for any paid subscription plans.
Certain services or products may have their refund eligibility outlined in the terms and conditions specific to each offering. Users are encouraged to review these terms before purchasing to understand eligibility criteria.

Cancellation and Refund Procedure:

To request a refund for eligible services or products, users must follow the cancellation procedure outlined in the “Cancellations and Termination” section of these Terms of Service.
Refund requests must be submitted within the specified timeframe outlined in the applicable refund policy for the respective service or product.

Refund Processing:

Once a refund request for eligible services or products is received and approved, refunds will be processed using the original method of payment unless otherwise specified.
Processing times for refunds may vary depending on the payment method and financial institution.

Exceptions:

Subscription plans are not eligible for refunds. Refunds may not be available for services or products that have been partially or fully consumed, accessed, or delivered.

11. User Content and Intellectual Property Rights

Ownership of User-Generated Content:

Any content, including but not limited to text, images, videos, or other materials, that users submit, upload, or otherwise make available on or through Evolve Matrix (“User Content”) remains the sole property of the respective users.

By submitting User Content to Evolve Matrix, users grant Evolve Matrix a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the services provided by Evolve Matrix.

Licensing Agreements for User Content:

Users agree that they have the necessary rights, licenses, permissions, and consents to submit any User Content to Evolve Matrix.

Users acknowledge and agree that they are solely responsible for the User Content they submit and the consequences of posting or publishing it.

Protection of Intellectual Property Rights:

Evolve Matrix respects the intellectual property rights of others and expects users to do the same.

Users must not submit any User Content that interferes with the intellectual property rights of others, including copyrights, trademarks, patents, trade secrets, or other proprietary rights.

If users believe that any User Content on Evolve Matrix has violated their intellectual property rights, they should contact Evolve Matrix promptly with relevant details and evidence.

12. Privacy Policy

Our privacy policy outlines our commitment to protecting your privacy and explains how we collect, use, and safeguard your personal information. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

For detailed information about how Evolve Matrix collects, uses, and protects your personal information, please read the full Privacy Policy by visiting the Privacy Policy page on our website.

13. Prohibited Activities

List of Prohibited Activities:

Description of activities that are prohibited on the Evolve Matrix website, including but not limited to:

Violation of laws and regulations
Misuse of intellectual property
Harassment or abusive behaviour
Fraudulent activities
Unauthorised access or use of accounts
Spamming or solicitation

Consequences for Engaging in Prohibited Activities:

Explanation of the consequences for users found engaging in prohibited activities, including but not limited to:

Account suspension or termination
Legal action
Removal of content
Loss of access to services

14. Dispute Resolution

Process for Resolving Disputes:

Description of the process for resolving disputes between users and Evolve Matrix, including:

Initial communication with Evolve Matrix’s support team
Escalation procedures if the issue remains unresolved

Dispute Resolution Mechanisms and Procedures:

Explanation of the dispute resolution mechanisms and procedures employed by Evolve Matrix, such as:

Negotiation and mediation
Arbitration
Legal action as a last resort

15. Limitation of Liability

Disclaimer of Warranties:

Statement clarifying that Evolve Matrix makes no warranties or representations about the accuracy or completeness of the content on the website.
Clarification that the use of Evolve Matrix’s services is at the user’s own risk.

Limitation of Liability for Damages Incurred by Users:

Explanation of the extent to which Evolve Matrix is liable for any damages incurred by users, including:

Direct, indirect, incidental, consequential, or punitive damages
Damages resulting from errors, interruptions, or omissions in the service
Damages resulting from unauthorised access to or alteration of user transmissions or data

Indemnification Provisions:

Statement outlining the user’s agreement to indemnify and hold Evolve Matrix harmless from any claims, liabilities, damages, losses, or expenses arising out of or in connection with the user’s use of the website or services.
Clarification that this indemnification extends to any third-party claims.

16. Changes to the Terms of Service

Evolve Matrix reserves the right to modify, amend, or update these Terms of Service and Conditions at any time, at its sole discretion. Any changes to these terms will be effective immediately upon posting the revised version on the website. Evolve Matrix will make reasonable efforts to notify users of any material changes to the Terms of Service via email or through other means of communication provided by the user.

Users are encouraged to review these terms occasionally for any updates or changes. By continuing to access or use the website or services after any changes to the Terms of Service, users agree to be bound by the revised terms. If a user does not agree with the revised terms, their sole recourse is to discontinue the use of the website and services.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed under the laws of England and Wales, United Kingdom, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms, including any disputes regarding their existence, validity, or termination, shall be exclusively settled by the courts of England and Wales

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us at [email protected].

Our team is dedicated to providing assistance and support to address any inquiries or issues you may have. Thank you for choosing Evolve Matrix.